Shipping policy
Shipping Policy
Order Processing
Orders are normally processed within 5–7 business days after payment has been successfully received and verified.
Business days do not include weekends or public holidays. Processing may take longer for customized products, large equipment, out-of-stock items, or orders requiring additional verification. We will contact you if a significant delay occurs.
Shipping Methods
Orders may be shipped through FedEx, UPS, DHL, or another suitable logistics provider based on the product, destination, package size, and shipping requirements.
When tracking information is available, it will be sent to the email address provided with the order. Tracking information may take 24–72 hours to update after shipment.
Estimated Delivery Time
Domestic and international orders are generally expected to be delivered within 15–60 calendar days after shipment. If an order has not been delivered within 60 calendar days after shipment, please contact us.
All delivery dates are estimates and are not guaranteed. Delivery may be delayed by customs inspections, carrier operations, weather, holidays, remote destinations, regulatory requirements, or other circumstances outside our reasonable control.
If we cannot ship an order within the stated processing period, we will notify the customer, provide a revised estimated shipping date, and offer any cancellation or refund rights required by applicable law.
Customs, Duties, and Taxes
International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, clearance charges, permits, and other fees imposed by the destination country.
These charges are not included in the product price or shipping charge unless expressly stated otherwise. Customers are responsible for confirming local import requirements before placing an order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, telephone number, and contact information.
The customer is responsible for additional shipping, redelivery, storage, return, customs, or related costs resulting from:
• An incorrect or incomplete address;
• Recipient unavailability;
• Failure to respond to the carrier;
• Refusal to accept delivery;
• Unpaid customs duties or taxes; or
• Failure to complete customs clearance procedures.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delivery and Inspection
Some large or high-value beauty equipment may require a signature upon delivery. Customers should inspect the package and product promptly after receipt.
If a package appears damaged, please photograph the packaging and product, retain all packing materials, and contact us promptly with the order number and supporting photos or videos.
Lost or Undelivered Orders
If tracking shows that an order has not been delivered, please contact us so that we can review the tracking information and assist with a carrier investigation.
60-Day Buyer Protection
If an order has not been delivered within 60 calendar days after shipment, please contact us.
After reviewing the tracking information and confirming that the delay was not caused by an incorrect address, recipient unavailability, unpaid customs charges, refusal of delivery, or failure to complete customs clearance, we will offer a replacement or full refund.
This 60-day protection does not limit any earlier cancellation or refund rights provided by applicable law.
Contact Information
For shipping questions, please contact:
JestheticmedShop
Email: jimmy@jestheticmed.com
Phone: +1 408 357 4384